At Temax, quality is of the utmost importance to us but if for some reason you're not satisfied, you can email us at: to discuss and resolve your issue.


Our promise:

  • If you change your mind about a product you've purchased with us, you have 14 days to return it. The product should be returned to us in an unopened, untampered with state, along with proof of purchase. You should contact us and inform us of the return before you send it and once we have received and processed your return, you will then receive a full cash refund and notification that we have received your return. 
  • Our 18 month warranty covers you for an exchange of the same product and is not a money back guarantee.
  • Our returns and refund policy covers you against manufacturer damage and manufacturer faults, it does not cover you against: intentional damage, water or liquid damage, damage caused by incorrect usage of the product, damaged caused by a failed repair or adaption attempt, general wear and tear or damage caused by dropping/impact.


Return address:

Unit 47, Wellington Employment Park South. 30-48 Dunes Way, Liverpool, L5 9RJ, United Kingdom.